FAQS

Our mission at Ofeianht is to provide the best customer experience.

FAQ's

1. What payment methods do you accept?

We accept secure online payments through major credit and debit cards, including Visa and Mastercard. Additional payment methods may be available at checkout depending on your location.

2. How long does delivery take?

Estimated delivery times are:

  • Colombo & Suburbs: 1–3 business days
  • Western Province: 2–4 business days
  • Other Provinces: 3–7 business days

Delivery times may vary during promotional periods, public holidays, or due to courier delays.

3. Can I cancel my order?

Orders are processed quickly to ensure timely delivery. Therefore, once an order has been placed and confirmed, we may not be able to cancel it. If you require assistance, please contact our customer support team as soon as possible.

4. How can I check the status of my order?

You can log in to your account and view your order history and current order status. If you checked out as a guest, please contact our customer support team with your order number.

5. How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email or SMS containing your tracking details. You can use the provided tracking link to monitor your shipment's progress.

6. I received the wrong item. What should I do?

If you received an incorrect item, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item received. Our team will review your request and arrange a suitable resolution.

7. My order arrived damaged. What should I do?

Please contact us within 48 hours of delivery and provide photographs of the damaged product and packaging. We will investigate and assist with a replacement or refund where applicable.

8. Do I need an account to place an order?

No. You can complete your purchase as a guest without creating an account. However, creating an account allows you to track orders, save delivery details, and enjoy a faster checkout experience.

9. How do I create an account?

Click on the "My Account" or "Register" option on our website and complete the registration form with your details.

10. I forgot my password. What should I do?

Click the "Forgot Password" link on the login page and enter your registered email address. You will receive instructions to reset your password.

11. Where can I purchase Malthe Cosmetics products?

Malthe Cosmetics products can be purchased directly through our official website. Selected products may also be available through our shop located at [].

12. Are Malthe Cosmetics products made with natural ingredients?

We carefully select high-quality ingredients and use naturally derived ingredients whenever possible while maintaining product safety, effectiveness, and stability.

13. Are your products suitable for all skin types?

Our products are formulated to be suitable for most skin types. However, individual skin sensitivities may vary. We recommend reviewing the ingredient list and performing a patch test before first use.

14. Do your products contain harmful ingredients?

Product safety is one of our highest priorities. Our formulations comply with applicable cosmetic safety standards and regulations. Each product undergoes quality and safety evaluations before being released to customers.

15. What certifications does Malthe Cosmetics have?

Malthe Cosmetics is committed to maintaining high standards of quality, safety, and ethical manufacturing. Specific certifications may vary by product range and manufacturing facility. Please refer to product packaging or contact our customer support team for detailed certification information.

16. How do you ensure product quality?

All products undergo quality control procedures throughout sourcing, manufacturing, and packaging processes to ensure consistency, safety, and customer satisfaction.

17. How can I contact customer service?

Our customer support team is happy to assist you.

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Business Hours: [Insert Business Hours]

You may also contact us through our official social media channels or via the Contact Us page on our website.

How quickly will I receive a response?

We aim to respond to all customer inquiries within 1–2 business days.